The Basics and Accessing your account

Our aim is to make your payments as easy and understandable as possible.

Here are the basics:

• Annual Fees for Encore Residence Club are paid to Concord Servicing Corporation - our US-based billing service.
• You will receive an invoice from Concorde each year with a due date of December 1st, for the following calendar year. This invoice will contain a unique Concord account number that you will use to make all payments on your account.
• Once your Annual Fee is paid, your points will be credited to your Encore Points Account and will be available for you to make a booking.
• Your invoice will be mailed to the address that we have on file. As such, it is important that you keep your contact information current in your member profile.
• You can also opt to have your statements emailed to you by signing up for Concord’s e-statement service.
• There are no Annual Fees billed or due when points are deposited in Crane Resorts’ Leaseback Programme.

To access your account:

• Log in to https://craneresorts.myaccountinfo.com
• Click on the “Register Account” button (to register your account or to reset your password)
• Enter required information
• To register for e-statements or to view prior statements sent electronically, click on “E-statement History” and follow instructions
• Click on “Make a payment” and enter credit card details
• For any problems with access, please contact accounts@craneresorts.com.